• Guide book for candidates

  1. Guide book on your one-way video interview This guide is a quick introduction to your one-way video interview. It is designed to help you succeed. What you need before taking your interview: A computer with a webcam and microphone in good working order or an iOS device (iPhone or iPad) with a working front-facing camera and microphone and running iOS 13 or above; or an Android device (smartphone or tablet) with a working front-facing camera and microphone and running Android 4.0 orPopular

• My camera is not working

  1. Is your webcam properly set up ?   Make sure : You select the camera you want to use: When setting up the video, please make sure you select the relevant camera in the drop-down menu from the authorisation pop-up at the top of your browser. If the drop-down menu is frozen, please go to the Preferences menu of your browser to select the relevant camera. That the webcam is activated and connected to your computer: On Windows: Click on the Windows icon Select the privacy sePopular

• Can i take my one-way video interview on my mobile or tablet?

  You can take your one-way video interview from your smartphone or tablet if you have an iPhone, an iPad or an Android device. To do so, download the InterviewApp app from the App Store and the Play store on your device. For more advice on how to perform your one-way video interview on your smartphone or tablet, please go through the articles dedicated to each operating system: iPhone / iPad Android (https://help.Popular

• My microphone is not working

  1. Is your microphone properly set up ?   Check that your microphone is not on mute and that the microphone volume is high enough. To check that the microphone is properly configured do the following: If you are on Windows: Right-click the Audio icon to the left of the time, in the bottom right-hand of your screen Select “Manage Audio Devices” Open the “Recording” tab Click on “Priorities” Check that your microphone is enabled and that the volume is correctly adjusted. If you arPopular

• iPhone / iPad

  Our iOS app, InterviewApp, is available as a free download from the App Store on your iPhone / iPad. The app is compatible with iOS 13 and above.  Procedure on iPhone / iPad Prior to your interview, please register with the browser on your computer or your iPhone / iPad by following the link in the e-mail invitation you received. Then click CHECK IN. You will get a message telling you that you can’t take your interview on your browser and you need to use the app InterviewApp with the codePopular

• Android

  Our Android app, InterviewApp, is available as a free download from the Play Store on your Android device. The app is compatible with Android 4.0 and above.  Procedure on Android Prior to your interview, please register with the browser on your computer or your Android device by following the link in the email invitation you received. If you are using a mobile device, you will get a message telling you that you can’t take your interview on your browser and you need to use the app InterviePopular

• I lost the link of my interview.

  Please ensure your invitation to take a one-way video interview did not end up in your trash or spam folder. If the email is not there, send us a message through our online chat and include the email address associated with the link. We will find your link and send it to you as soon as possible.Some readers

• Is it possible to practice before taking the real one-way video interview?

  Of course, it is possible to practice an unlimited number of times with our practice question before taking the real video interview online. On your computer You will need to record at least once the practice question before being able to move on to the first question of your one-way video interview. And, don’t worry, the person who invited you to take this video interview online won’t be able to access the video responses to this practice question. Do not hesitate to train with this practSome readers

• The interview link does not work. What should I do?

  Several reasons can explain this issue: 1. The invitation to take the interview has expired Each invitation to take an interview comes with a deadline. This deadline usually appears in the invitation email you received. After this deadline, the link to access the interview is no longer functional. If you missed the interview deadline, please contact the company that sent you the invitation to ask them for a new invitation, if still possible. 2. The interview deadline has not expiredFew readers

• What is the expiration date of my interview?

  The deadline for taking your interview appear in the invitation e-mail you received.Few readers

• Required equipment for my one-way video interview

  Before taking your one-way video interview, make sure you have: a computer, a smartphone or a tablet (iOS or Android). a stable Internet connection (wifi, ethernet or 4G) approximately 30 minutes to answer your interview If you are taking your one-way video interview on a computer, use: a webcam and a microphone in good working condition the latest version of one of these browsers: Google Chrome, Firefox (https://www.mozilla.oFew readers

• Can I watch my answers after recording them?

  You won’t be able to access your video answers. Once they are saved and submitted, they are available only to people in the organisation that invited you to take the one-way video interview.Few readers

• What if I need help to take my interview?

  At InterviewApp, we work hard to make sure all candidates have the same opportunities to succeed in their one-way video interview. In case of accessibility issues that would prevent an individual from completing their one-way video interview in good conditions, InterviewApp will approach the organization who invited this individual to take an online video interview so that the latter can complete the video interview in fair conditions. If you encounter aFew readers

• How many times can I practice with the practice question?

  You can take the practice question as many times as you want. The organisation that invited you to take the interview won’t have access to these video answers and won’t know how many times you practiced.Few readers

• Compatible browsers with InterviewApp

  If you choose to take your interview from your computer, you need to use one of the following browsers: Google Chrome, Mozilla Firefox or Opera. We also recommend to always use the latest version of the browser.  If your browser is outdated, please update it before moving on. Below the links to download the latest versions of compatible browsers with InterviewApp: Google Chrome Mozilla FirefoxFew readers

• Create an Account

  1.First, visit our signup page 2.On the first page, complete the required fields regarding your personal information 3.Once those fields are completed, click on CREATE MY ACCOUNT. You will access a second page in which you must complete the fields regarding your company information. (https://storage.crisp.chat/users/helpdesk/website/5d70a09dc7f45400Few readers

• What if I don’t have the required equipment?

  To take your InterviewApp interview you need: either a computer with a recent browser (Google Chrome, Mozilla Firefox or Opera), a webcam and a working microphone; or an iPhone / iPad running at least iOS 8 and in good working order; or an Android smFew readers

• How to use the Equipment Setup page?

  This page is designed to automatically check if your computer is equipped with the following items: A stable Internet connection A recommended browser to record your automated video interview If the system detects an error, you won't be able to click "Next" at the botton of the page.  In the following pages, the system will check that your webcam and your microphone are functioning properly. Hence, please follow the instructions that will show up on screen.Few readers

• Can I re-record my interview?

  Unfortunately, you will be able to record your interview questions only once. If your interview has been interrupted for technical reasons, please read our article “What if the interview video is interrupted during recording?”. If you encounter any problem during your interview, please let us know through the chat below. We will help you to take your interview in the best conditions.Few readers

• How do I know if my video answers have been sent?

  At the end of your interview, you should see the following notification: You will be redirected either to the website of the organisation that sent you the interview or to the InterviewApp homepage. Ensure not to close the page until you have been redirected, otherwiseFew readers

• How can I test my microphone?

  On this page, please speak loudly and clearly to check if your microphone is  recording. If so, the volume bar should turn blue. If not, please read our article “My microphone is not working“. Once the audio setup is done, you will have to record a practice question so that youFew readers

• How long does it take to load a question?

  It depends on the speed of your connection but it should not take more than a few seconds. As a point of comparison, the loading should not take longer than the loading of the one-way video interview homepage. If the loading of a question obviously takes longer than expected, or if the page is blocked, please refresh the page. If the problem persists, it surely comes from your Internet connection. Try again with a more stable and faster Internet connection. If your Internet connection is weak, pFew readers

• Can I take my interview on mobile?

  Yes, you can take your one-way video interview on mobile if you have an iPhone, an iPad or an Android device. Our application is available on the stores under the name InterviewApp. Please visit our section “Mobile” for further information about our apps.Few readers

• What is an InterviewApp video interview?

  InterviewApp is a one-way video interviewing solution. An InterviewApp video interview is an online video interview that interviewees can take from anywhere, in their own time, without the presence of the interviewer being required.Few readers

• How can I get a postponement of the deadline for my interview?

  Please contact directly the organisation that invited you to take the one-way video interview. If the postponement is granted, the organisation will send you a new invitation with a new deadline.Few readers

• A few tips to make a good one-way video interview.

  A few tips to make a good one-way video interview. 1. Be prepared as for a face-to-face interview Make some research about the company, the position you are applying for and know yourself! The recruiter expects you to know what you are looking for in the company and what you can do. 2. Dress appropriately Choose a suitable outfit for the interview, it must be comfortable but appropriate in a professional context. 3. Ensure a stable internet connection and sufficient conFew readers

• General tips in case of problems with the browser

  If you choose to take your interview from a computer, please use only one of the following browsers : Google Chrome, Mozilla Firefox or Opera; Make sure you are using the latest version of your browser; If you are using Chrome and your webcam is not working well, please check your clicked “Allow” in the authorisation bar at the top of your screen; Clear your browser's cache; Clear your browser's cookies; Try another browser; Make sure your firewall is not too restrictFew readers

• Can I take my one-way video interview in several times?

  Equipment settings and practice You can adjust the settings and practice thanks to our practice question as many times as you want before you start recording the one-way video interview you have been invited to, within the deadline indicated in the invitation email. Once the one-way video interview started Regarding the recording of your interview, once you have started a question, you must go to the end of its recording. You won’t be able to re-record your answer either. You may tFew readers

• Where can i find the Video Setup page?

  The Video Setup Page can be found right after the Equipment Setup Page. On this Video Setup Page, you have to give InterviewApp access to your camera in order to be able to complete your video interview online.Few readers

• What kind of lighting to choose?

  Settle in a well-lit room for recording. Typically, a room lit by daylight is a good environment to take your interview. Make sure, however, you are not sitting back to a window, or you may have problem with backlighting… The recruiter would not see your face on the recording! So, if possible settle in front of a light source (a window for instance). Good lighting will ensure a good recording quality.Few readers

• Why a one-way video interview?

  Most organisations use InterviewApp as a pre-selection tool that allows them to receive more complete and human applications than if they had only read a resume. The one-way video interview doesn’t replace an in-person interview. It is only a preliminary step. Thanks to the one-way video interview, recruiters make more informed decisions about the suitability of the applicant with the company culture without wasting their time or yours, thanks to the deferred system. So bFew readers

• What if the interview video is interrupted during recording?

  If your interview is interrupted while loading a question or sending answers due to connection issues, you can refresh the page and start again to the question where you left off.Few readers

• How does a one-way video interview works on InterviewApp?

  Our video interview solution uses the camera of your computer or your smartphone/tablet to record your interview. The interviewer prepared a series of written questions for you. You will have a limited time to answer each of these questions through a camera and a microphone. You won’t have the opportunity to record your video responses twice. Then, your video responses will be reviewed by the interviewer.Few readers

• Where can I find the Equipment Setup page?

  The Equipment Setup page is right after the Check In page and the Welcome Message page. Once you land on this page, you can test: your Internet connection your browser compatibilityFew readers

• What should I expect during a one-way video interview on InterviewApp?

  Questions will be displayed on screen You will have a limited amount of time, indicated by a timer on the screen, to prepare your answer Once the preparation time is off, the recording of your answer starts automatically This process continues until you have answered all the questions prepared for you by the interviewer.Few readers

• Where can I find the Sound Setup page?

  Once you have successfully completed your video setup and clicked “I can see myself”, you can test your microphone on the page provided for this purpose.Few readers

• How to use the Video Setup Page?

  If you are using InterviewApp on Google Chrome, you may have to click “Allow” in the bar at the top of your browser. Once this is done, you should see yourself on screen. If so, please click on “I can see myself”. If you cannot see yourself, please read our article IFew readers

• Can I take an alternative form of interview?

  We do not offer this opportunity. Please contact the organisation that invited you to take the one-way video interview to see with them if alternative solutions are available. However, we would like to remind you that one-way video interviews are not meant to trap you. To the contrary, they are a real asset for you as they allow you to express yourself earlier in the recruitment process. Take this opportunity to show who you are! If you need advice before you start, don’t hesitate to read the otFew readers

• Can I sign up now but only practice and take my interview later?

  Absolutely! You can sign up now and come back later, at your convenience, to practice and take your interview. You can even start your interview and pause between each question. When you return to the interview interface via the link, the interview restarts from the question following the one you recorded last. Finally, keep in mind that once a question has been started, you need to record it all at once. No second chance!Few readers

• How long last an interview in general?

  If this is the first time you are taking an InterviewApp interview, we advise you to allow 30 to 45 minutes for your one-way video interview. This time period will allow you : to sign up for the interview to test your equipment to practice with our mock interview to take the one-way video interview you have been invited for. If you can not be available 30 to 45 minutes straight, we recommend you yo allow 15 to 20 minutes for the one-way video interview itself. Keep in mind thaFew readers